About TRANServe

TRANServe Debit Card

  • Austin, TX
  • Albuquerque, NM
  • Atlanta, GA
  • Baltimore, MD
  • Boston, MA
  • Buffallo, NY
  • Chicago, IL
  • Cleveland, OH
  • Dallas, TX
  • Denver, CO
  • Detroit, MI
  • Columbus, OH
  • Harrisburg, PA
  • Houston, TX
  • Jacksonville, FL
  • Kansas City, MO
  • Las Vegas, NV
  • Los Angeles, CA
  • Memphis, TN
  • Miami, FL
  • Minneapolis, MN
  • Nashville, TN
  • New Haven, CT
  • New York, NY
  • Norfolk, VA
  • Philadelphia, PA
  • Phoenix, AZ
  • Pittsburgh, PA
  • Portland, OR
  • Portsmouth, NH
  • Providence, RI
  • Reno, NV
  • Rochester, NY
  • San Antonio, TX
  • Sacramento and San Jose, CA
  • St. Louis, MO
  • Salt Lake City, UT
  • San Diego, CA
  • San Francisco and Oakland, CA
  • Tampa, FL
  • Washington, DC
Nationwide Roll Out by Service Area
Map Legend

  • Pulsating Marker Symbol— Click for more information on  TRANServe Card Testing in this Metropolitan Area.
  • BlueService Area 1
               DC, MD, VA
  • BlueService Area 2
               FL, GA, NC, TN, AL, SC, MS
  • BlueService Area 3
               WI, IL, MI, OH, MN, IN, WV, KY, PR
  • BlueService Area 4
               WA, OR, MT, AK, ID, ND, SD, WY, NE
  • BlueService Area 5
               MA, PA, NY, NJ, CT, NH, RI, VT, ME, DE
  • BlueService Area 6
               CA
  • BlueService Area 7
               NM, UT, NV, CO, AZ, HI
  • BlueService Area 8
               TX, MO, AR, IA, LA, KS, OK

AS A REMINDER: The transit benefit is a subsidy. Each time you use your TRANServe Debit Card, you certify:

  1. I am employed by the Federal Government
  2. I am eligible for a public transportation fare benefit
  3. I will only use the transit benefit for my daily commute to and from work
  4. I will not give, sell or transfer my transit benefit to anyone else
  5. I will not use the Government-provided transit benefit in excess of the statutory limit
  6. I will not include parking fees in the computation of the daily, weekly or monthly commuting cost
More information about your transit authority.
MERCHANT ACCOUNT
RECEIVING PAYMENT
MERCHANT CATEGORY CODE RESTRICTIONS
ACTIVATION AND CUSTOMER SERVICE
DEBIT CARD EXPIRATION AND RE-ISSUANCE



MERCHANT ACCOUNT:


  1. What is a Merchant Account?

A Merchant Account is a bank account established under agreement between an acceptor and a merchant acquiring bank for the settlement of payment card transactions. A Merchant account allows a business to accept payments with debit or credit card, such as the TRANServe Debit Card.

  1. How do I set up a Merchant Account?

You should be able to get a Merchant Account from your personal bank or through another financial institution that specializes in e-commerce. The information below may be needed at the time of setup.

  • Federal Tax ID / SSN if sole proprietor
  • Contact Information
  • Estimated number of van pool riders
  • Routing & Account # for depositing funds
  • Owner Information – Home Address, DOB, Phone Number
  • Possible credit check
  1. What if my bank can’t setup a Merchant Account?

TRANServe has conducted research on several bank institutions that offer Merchant Accounts. For more information, contact our EFM Team at 202-366-9244 or EFMSupport@DOT.GOV.

  1. What is a Merchant Category Code (MCC)?

A MCC is a four digit number assigned to a business by Visa or Master Card. It is used to classify the business by the type of goods or services it provides. Public transportation providers have specific MCCs they use when selling transit passes.

The TRANServe Debit Card accepts the following Merchant Category Codes:

  • 4789 (Transportation Services)
  • 4131 (Bus Lines)
  • 4011 (Railroads)
  • 4111 (Commuter Transport, Ferries)
  • 4112 (Passenger Railways)
  1. How long does it take to obtain a Merchant Account?

The average time it takes to set up a Merchant Account is 3-5 business days.

  1. What fees should I expect when setting up a Merchant Account?

Fees vary based on the amount of risk your business poses to the bank or financial institution. Merchant Accounts often require "per transaction", authorization, setup, equipment and monthly fees. Early termination fees may also apply. Depending upon the contract that is setup with the bank institution, certain fees may be waived if you mention you are setting up a merchant account in order to accept the new TRANServe Debit Card.



RECEIVING PAYMENT:


  1. How do I accept a Visa payment with the TRANServe Debit Card?

Manual Payment:Manual Payment: A payment form is filled out that allows you to set up customers to have their bills charged to their Visa card automatically on a pre-determined date each month. Once automatic payments are established, you benefit from guaranteed payment and reduced customer service expenses.

Online Payment: By adding a simple payment form, you can enable customers to pay you directly on your website. Repeat customers can even create accounts to save their payment information for fast and easy repeat payments.

Offering customers an online payment form enables you to accept online payments through either of the ways mentioned above: credit card, debit card or echeck.

Portable Readers: Using a data input device allows operators to process payment on the go, making it quick and easy to close out sales transactions. Credit card payments can be made on the spot by using a wireless terminal signal. Many laptops and cell phones can be integrated with this technology to be used as credit card readers.

  1. How does my business receive the funds cleared through a Merchant Account?

Generally, it takes 1 business day for accounts associated with a Merchant Account to receive funds and 2-3 business days for non-associated accounts. If there are any credit challenges, the underwriters can apply an additional funding delay for approval. For specific, please check with your bank institution.

  1. When are funds available on the TRANServe Debit Card?

Your transit benefit funds will be electronically deposited to your TRANServe Debit Card on the 10th day of each month.

  1. What happens if a participant’s transit benefit does not cover the full cost of his/her home to work to home commute?

Any transportation costs that exceed the amount of a participants transit benefit will need to be paid for with their personal funds.

  1. What is the process in returning excessive transit benefit funds?

The Office of Management and Budget has designated the Department of Transportation (DOT) as the Lead Federal Agency to inform commercial entities and assist in the timely return of federal funds. Please follow the following link for specific information on this process:

http://transerve.dot.gov/excess-benefit.html



MERCHANT CATEGORY CODE RESTRICTIONS:


  1. Why does the TRANServe Debit Card have restrictions?

The TRANServe Debit Card is restricted to only allow purchases against approved transportation authority Merchant Category Codes (MCCs). One control mechanism built into the TRANServe Debit Card that addresses regulatory compliance is the use of restricted MCCs. This means the debit card will be declined if used in the retail network. The restricted MCCs are used to safeguard transit benefits from fraud, waste, and abuse.

  1. Can participants use the TRANServe Debit Card for non-transit expenses?

No. It is fraudulent to use the transit benefit for any purpose other than home to work to home commuting by means of mass transportation. Participants certify to this when they submit their transit benefit applications. Also, at each swipe of the Debit Card, participants are personally certifying that they are using the Debit Card and the transit benefit in this manner.

The use of the TRANServe Debit Card will authorize transactions only to vendors that are identified as Transit Authorities through their Merchant Category Code (MCC).



ACTIVATION AND CUSTOMER SERVICE:


  1. Is the participant responsible for activating their TRANServe Debit Card?

Yes. Before the participant can use their TRANServe Debit Card, they must call Chase Customer Service or visit www.ucard.chase.com to activate their card. This phone number is located on the back of the card and on the card carrier in the envelope that contains the card. Chase’s Interactive Voice Response (IVR) system and cardholder website will lead you through the brief activation process. When activating the card, they should be prepared to answer some security questions (e.g. work zip, work home, agency specific common ID) and select a four-digit Personal Identification Number (PIN).

Note:  TRANServe Debit Cards do not have a monetary value until they are activated by the participant.

  1. How can participants check their Debit Card balance?

Participants can check their account information online at www.ucard.chase.com. The first time they access the website, they will be asked to register their account. They should be prepared to answer some security questions (e.g. work zip, work home, agency specific common ID) to set up their user name and password to access the website. They may also call Chase Customer Service at 1-866-891-6951.

  1. What do participants do in the event of a lost, stolen, or damaged Debit Card?

If a TRANServe Debit Card is lost, stolen or damaged, participants should notify Chase Customer Service at 1-866-891-6951or visit www.ucard.chase.com to have their card cancelled. A replacement card will be issued and unused funds will be safe. In addition, the participant should notify their Point of Contact to ensure any funds remaining on the Debit Card are transferred to the new Debit Card.



DEBIT CARD EXPIRATION AND RE-ISSUANCE:


  1. When will TRANServe Debit Cards expire?

The existing TRANServe Debit Card will expire every three years on the last day of expiration month. New cards will be sent to the customers’ Agency Point of Contact for disbursement prior to the card expiration date.

  1. What if my customer is not re-issued an expired card?

If a customer or program participant does not receive a new card they may contact their POC and verify enrollment.

  1. Can I process old cards on the last day of expiration month?

Yes, but, please note that processing time and errors as well as time zone differences may impact the timely accurate processing of your payment request when waiting until the last day of the card’s expiration.

  1. Will the customers’ card number stay the same?

No, replacement cards will have a new card number. All operators or related automated merchants to update with their NEW card number prior to the 10th of the month following expiration to ensure successful transaction posting.

  1. Will the card expiration affect my daily operations?

No, replacement cards will be distributed prior to expiration as not to disrupt operations, and transactions can be processed in the same manner. However, please note that replacement cards will be updated with a NEW card number and each participant will have to activate the replacement card through JPMC for funds to be available.

  1. Will there be a delay in my business receiving funds?

No, it will still take one business day for accounts associated with a Merchant Account to receive funds and 2-3 business days for non-associated accounts.

  1. Is there anything that I need to do as a Transit Provider?

No, the process will remain the same; transit benefit funds will continue to be electronically deposited to the TRANServe Debit Card on its regular schedule. However, please be sure that you are processing a card with a valid expiration date to ensure successful transaction posting.

  1. How do I get current information and updates?

Go to https://public.govdelivery.com/accounts/USDOT/subscriber/new?topic_id=USDOT_58 and subscribe for updates.

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CHANGE TO THE DEBIT CARD
ACTIVATION
USAGE
DEBIT CARD EXPIRATION AND RE-ISSUANCE




CHANGE TO THE DEBIT CARD


  1. What is the goal of electronic fare media?

The primary goal of the transition to Electronic Fare Media is to use a single fare media delivery system that offers enhanced internal controls to preserve the transit benefit by deterring waste, fraud, and abuse.

  1. Why change from paper fare media?

The DOT transit benefit program provides a non-taxable subsidy designed to encourage federal employees to use mass transit for their home to work commute.

In 2007, TRANServe determined an operational shift was necessary given the fraudulent actions of a few participants receiving the transit benefit as investigated by General Accountability Office.

Transit authorities across the nation are moving away from paper fare media and are implementing electronic fare media such as the Orca, “Q”, SmarTrip & Breeze cards.

  1. What is the TRANServe EFM Debit Card?

The TRANServe Debit Card is a Visa branded electronic fare media card provided by the U.S. Department of Transportation. It will provide agency approved federal employees the ability to receive their transit benefit electronically.

  1. Who is eligible to participate in the TRANServe Debit Card Program?

The Debit Card is open to agency approved federal employees who use public transportation for their home to work to home commute and are not named on a worksite parking permit at any Federal Agency or participate in a carpool.

  1. How do participants get their Debit Card?

One of two ways:

  1. The TRANServe Debit Card will be delivered to your Agency’s POC(s) for distribution, or;
  2. TRANServe will continue to distribute at a designated location.

  1. When can participants begin using the Debit Card?

Funds will be loaded to the Debit Card and available for use on the 10th of each month. Participants will be able to use the funds through the 9th of the following month. Participants are not eligible to pick-up paper fare media after transitioning to the Debit Card.



ACTIVATION


  1. How do participants activate the Debit Card?

Go to www.myaccount.chase.com and select “Activate Your Card” or call JP Morgan customer service at 1-866-891-6951. When activating the Debit Card, participants should be prepared to:

  • Enter the card number
  • Answer security questions (e.g. Agency assigned Common Identifier, Work phone, and Work Zip)
  • Create a PIN

Note: Debit Cards do not have a monetary value until they are activated by the participant.

  1. What security questions are participants asked to verify?

Cardholders are asked to confirm the following:

  • Common Identifier*
  • Work Phone Number
  • Work Zip Code**

* Common Identifier is a required field. However, as part of the security verification for the Debit Card certain Agency’s opted for an acceptable alternative. This is an alpha numeric field that can hold 25 characters. Please refer to the agency POC for instruction on alternative inputs for this field.

**The Work Zip Code is the POC zip code for their place of employment. This information will be provided to you at distribution.

  1. What is a PIN number and when do participants use it?

The PIN is a four-digit number that the participant selects to access his/her account online. The PIN should be kept in a secure location and not revealed to anyone. The participant must use the PIN to:

  • Check their balance;
  • Review transaction history;
  • Change their PIN; and
  • Contact customer service



USAGE


  1. Can participants add their own funds to the Debit Card?

No, only JPMC can make deposits to the Account for which the Debit Card has been issued. Participants may not make deposits in any form to this Account.

  1. What should participants select when using their new Debit Card?

For ALL purchases, participants should select the “credit” option for the transaction to process successfully. Do not select Debit to pay for fare media, even if prompted. In some cases, selection of Debit could prevent a transaction from completing.

Participants are required to activate their new Debit Card before their initial use.

  1. Where can participants use the Debit Card?

Use the Debit Card at a point-of sale (POS) merchant where the Visa logo is accepted. Purchases can be made from a number of mass transit vendors. However, participants can only use the Debit Card to purchase fare media for their regular home to work transportation. Any transportation costs that exceed the amount of the transit benefit will need to be paid for with personal funds.

  1. Can participants use the Debit Card to make multiple purchases from more than one Transit Authority?

Yes, participants can use the Debit Card at a point-of-sale (POS) merchant where the Debit Card is accepted. However, only use the Debit Card and the transit benefit for regular home to work transportation.

  1. Can participants make purchases online with the Debit Card?

Yes, many transit authorities provide the convenience of purchasing fares online. Participants may use the Debit Card at an online merchant where the Visa logo is accepted. However, they can only use the Debit Card and the transit benefit for regular home to work transportation.

  1. What happens if a participant’s transit benefit does not cover the full cost of his/her home to work to home commute?

Any transportation costs that exceed the amount of your transit benefit will need to be paid for with your personal funds.

  1. Can participants use their Debit Card for non-transit expenses?

No, it is fraudulent to use the transit benefit for any purpose other than Home to Work to Home commute using mass transportation. Participants certified to this when they submitted the application. Also, at each swipe of the Debit Card, participants are personally certifying that they are using the Debit Card and the transit benefit only for their regular home to work transportation.

The use of the TRANServe Debit Card will authorize transactions only to vendors that are identified as Transit Authorities through their Merchant Category Code (MCC).

  1. Why do participants have to certify?

Use of the Debit Card is the participant’s personal certification that they will:

  • Surrender the Debit Card to their employing Federal Agency upon demand.
  • Not be named on a worksite parking permit at any Federal Agency or participate in a carpool.
  • Not transfer or authorize the use of their Debit Card to anyone.
  • Ensure that the amount of the transit benefit they receive does not exceed their actual monthly commuting cost by public transportation.
  • Use this card and the transit benefit only for their regular home to work transportation.

  1. How can participants check their Debit Card balance?

Participants can check their account information online at www.myaccount.chase.com. They will need their Debit Card number and PIN or call 1-866-891-6951.

  1. What happens to unused funds on the Debit Card at the end of the monthly cycle?

Any unused funds on the account will be swept off the Debit Card at the end of the monthly cycle (9th of each month). The participant’s certified amount will be re-loaded at the beginning of each monthly cycle (10th of each month).

  1. What if the participant’s Debit Card is not accepted?

In the event a participant is attempting to use the Debit Card at a Transit Authority and the card is not accepted, contact Customer Service at 1-866-891-6951.

  1. What do participants do in the event of a lost, stolen, or damaged Debit Card?

In the event a Debit Card is lost or stolen the participant should notify JPMC Customer Service at 1-866-891-6951 to have their card cancelled.



DEBIT CARD EXPIRATION AND RE-ISSUANCE


  1. How do I get a replacement Debit Card if my card was lost or stolen?

If your Debit Card is lost or you need a replacement card for another reason, you must contact the JPMC Customer Service at 1-866-891-6951 to initiate the replacement card process.

  1. Is there a cost for a replacement Debit Card?

No. At this time there is no charge for a replacement Debit Card.

  1. How long does it take for a participant to receive his/her replacement for a lost or stolen Debit Card?

Once you have contacted JPMC Customer Service and purchased your replacement Debit Card, the agency Point of Contact should receive that Debit Card within 5 calendar days.

  1. Where does a participant pick-up his/her replacement Debit Card?

Replacement Debit Cards are mailed to the agency Point of Contact.

  1. I have a name/address/other change for my employee, what do I do?

Use the current Agency designated process for completing changes to your participant record.

  1. An employee changes agencies, what happens to his/her Debit Card?

Debit Cards assigned to a user must be returned to the POC when the individual departs from their agency, or at the request of their POC.

  1. An employee is no longer employed with the federal government, what happens to his/her Debit Card?

When the employee leaves the agency, based on the agency’s policy, the employee should submit a withdraw request and return the Debit Card to the agency Point of Contact (POC). When the POC receives a request to withdraw a participant(s) from the Debit Card program, he/she should redeem the card from the participant and notify the TRANServe Transit Benefit Manager (TBM) via email or the agency’s web app of the request for withdrawal.

The TBM will withdraw the participant from the program. Requests received by the 20th of the month will become effective by the 10th of the following month.

  • Example A. Withdrawal requests received by the TBM on Jan 19th will be processed and the participant’s card will NOT be funded on February 10th.
  • Example B. Withdrawal requests received by the TBM on Jan 21st will be processed and the participant’s card will NOT be funded on March 10th.

The POC should immediately destroy the Debit Card received from the participant.

  1. Will participants be charged when the Debit Card renews in three years?

No, there will not be a charge to the participant or the agency when Debit Cards are renewed every three years. It is necessary to replace the Debit Card due to normal use.

  1. When will my existing TRANServe debit card be replaced?

The existing card will be replaced every 3 years and will be issued during the expiration month listed on the front of the card.

  1. What do I do if a re-issued card is received for an employee that is no longer active in the Mass Transit Benefit Program?

If a debit card is received for an inactive participant, it may be due to recent activity on the participants debit card account. If the employee has separated from their agency, the agency POC should destroy the debit card and contact TRANServe to verify that the participant has been withdrawn from the program.

  1. How do I activate my replacement card?

Go to www.myaccount.chase.com and select “Activate Your Card” or call JP Morgan customer service at 1-866-891-6951. When activating the Debit Card, participants should be prepared to:

  • Enter the card number
  • Answer security questions (e.g. Agency assigned Common Identifier, Work phone, and Work Zip)
  • Create a PIN

Note: Debit Cards do not have a monetary value until they are activated by the participant.

  1. What if I don’t know my security information?

Your local agency transit benefit point of contact can provide you this information.

  1. Where will my replacement cards be mailed and when can I expect them?

Your new card will be mailed to your local agency transit benefit point of contact. The expectation is cards will arrive to the Agency POC by 10th – 12th each month for cards expiring at month-end.

  1. Will my replacement cards have a new card number?

Yes, replacement cards will be issued with new card numbers. If you use on-line payments with your transit provider you will need to update your payment information with the new card #s and expiration dates.

  1. How do fund balances transfer from the existing card to the new replacement card?

When the replacement card is activated, any funds balance from the existing card will be available with the activated replacement card.

  1. Once I have received and activated my replacement card, what should I do with the old card?

At this point, the old card is inactive and should be destroyed.

  1. How long can I continue to use my existing card?

Existing cards can be used until the last day of the expiration month. However once the new cards are activated the existing cards will no longer work.

Please note that each participant will have a NEW card number so they should instruct any Van Pool operators or other Transit vendor that might store this information to update with their NEW card number prior to the 10th of the month following expiration to ensure successful transaction posting.

  1. Will I have to change my pin number?

No, your pin number remains the same.

  1. How soon do I have to activate the replacement card?

You should activate your card as soon as possible and definitely before the last day of the month to avoid a lag in benefits.

  1. I’ve lost my card and received a new one; will I receive a replacement card?

Your existing card will be replaced in the month of the expiration month listed on the front of the card.

  1. If my replacement card has inaccurate information (e.g. wrong name, misspellings) how can I get this corrected?

Please inform your agency POC to contact the TRANServe transit benefit manager and have your information corrected in TRANServe’s system. Once your records are updated with the correct information, request a card replacement from JP Morgan either by going to www.myaccount.chase.com or call JP Morgan customer service at 1-866-891-6951.

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Information in this section is based on test results conducted at specific regional area locations. It is not an exhaustive list. Other locations may also accept the Debit Card. However, the Debit Card is restricted by merchant category code and will not work at retail locations.

ALBUQUERQUE, NM

ABQ Ride
  • Alvarado Transportation Center, 100 1st St. (9am-5pm)
  • Northwest Transit Center TVM, Ellison Rd NW and Coors Bypass NW
  • Uptown Transit Center TVM, Uptown Blvd NE and Indiana St NE
  • Central and Unser Transit Center, Central Ave and Unser Blvd SW
New Mexico Railrunner (Tickets are not sold in the stations.)

NM Park and Ride / All Aboard America

More Information

ATLANTA

Cobb County Transit
Douglas County Rideshare
  • Customer Service Station - 8800 Dorris Road
GRTA
  • Online: www.xpressga.com
  • GRTA Office - 245 Peachtree Center Ave., Suite 800
  • Customer Service Station - 8800 Dorris Road
Gwinnett County Transit
Marta
  • Online: https://is.breezecard.com/marta/loginInitial.do
  • Airport Station - Hartsfield-Jackson Atlanta International Airport
  • Five Points Station - 30 Alabama Street, SW
  • North Spring Station - Dunwoody, 1111 Hammond Dr
  • Transit Office - 463 Commerce Park Drive
More Information

AUSTIN, TX

Capital Metro
More Information

BALTIMORE

MTA
AMTRAK
  • Baltimore Penn Station 1500 N. Charles St. Baltimore MD
  • www.amtrak.com
  • BWI Airport
MARC
VPSI
MARTZ
  • 800-777-6902
More Information

BOSTON, MA

MBTA
  • South Station MBTA Ticket Counter
  • Boston Harbor Cruises Ticket Counter
  • South Station MBTA Ticket Vending Machine
  • https://commerce.mbta.com/
Plymouth and Brockton Regional Commuter Bus
  • Plymouth and Brockton Regional Commuter Bus Ticket Counter, 700 Atlantic Ave (South Station Bus Terminal)
Peter Pan Bus Service
  • Peter Pan Bus Service Ticket Kiosk, 700 Atlantic Ave (South Station Bus Terminal)
Amtrak
  • Amtrak Ticket Kiosk in South Station
Charliecard
  • Charliecard is compatible with Metro West Regional Transit Authority
  • Charliecard is compatible with Brockton Area Transit Authority
  • Charliecard is compatible with Lowell Regional Transit Authority
  • Charliecard is compatible with Montachusett Regional Transit Authority
More Information

BUFFALO, NY

Niagara Frontier Transportation Authority (NFTA)
More Information

CHICAGO

Chicago Transit Authority
  • CTA Logan Square Station
  • Chicago Union Station, 225 S. Canal St
  • CTA Headquarters, 567 W. Lake St
Metra
  • Millennium Station 151 E Randolph St
  • Metra Union Station, South Canal St
  • Online: www.metrarail.com
  • Note: There is no option to ship an order to home address. Must ship to billing address connected to participant's card.
Northern Indiana Commuter Transportation District (NICTD)
  • Millennium Station, Randolph St
  • Van Buren St Station
PACE bus
More Information

CLEVELAND

Metro Regional Transit Authority (Summit County)
  • Akron Metro Center 631 S Broadway St
Greater Cleveland Regional Transit Authority (GCRTA)

Monthly Passes Sold at the following customer service center. Special Note: Monthly passes for the following month go on sale starting about the 12th of the current month.

  • Tower City Station transit desk, 230 West Huron Rd

Monthly Passes Sold at the following Rapid Stations. Special Note: Monthly passes for the following month go on sale starting the 20th of the current month.

  • Tower City Public Square, 50 Public Square
  • W 117, 11631 Madison Ave
  • Triskett, 13405 Lakewood Heights Blvd
  • W 150 - Puritas, 4200 W. 150th St
  • Brookpark, 18010 Brookpark Rd
Laketran
  • Online: http://www.laketran.com
    Split-payment purchase and Mail Order: Use special order form to split payment between TRANServe debit card and personal funds. This is currently the only method to buy a $135 monthly pass with TRANServe card funds.
More Information

COLUMBUS, OH

Central Ohio Transit Authority (COTA)
  • COTA Pass Sales Office, 33 N. High St
More Information

DALLAS, TX

Dallas Area Rapid Transit (DART)
Fort Worth "The T"
Denton County Transportation Authority (DCTA)
More Information

Denver, CO

Denver Regional Transportation District**
  • 15% discount on RTD Local, Express and Regional monthly passes.  Online: http://www.rtd-flexpass.com/
    (Under "Employees", click "Purchase Now", and type "U.S. DOT/Transerv" as the name of your employer. Monthly passes must be purchased by or before the 19th of each month for the following months pass).
  • RTD Market Street Station Ticket Kiosk/Vending Machine, 1600 Market St.
  • RTD Boulder Transit Center Ticket Kiosk/Vending Machine, 1800 14th St, Boulder
  • Online: http://store.rtdpasses.com/index.html

** TRANServe Debit Card use with RTD can only be used for purchases at transit center ticket kiosk/vending machines, http://www.rtd-flexpass.com/ and http://store.rtdpasses.com/index.html.  

Mountain Metropolitan Transit, Colorado Springs
More Information

DETROIT

Locations to use the TRANServe Debit Card…
  • Suburban Mobility Authority for Regional Transportation (SMART)
  • Downtown Transit Center, Buhl Bldg, 535 Griswold St, (866) 962-5515
  • SMART Regional Pass only is available at DDOT Administrative Office, 1301 E. Warren Ave, Detroit, MI 48207, (313) 933-1300
  • Royal Oak Transit Center, 202 Sherman Drive, Royal Oak, (248) 546-3680
Detroit Department of Transportation
  • DDOT Administrative Office, 1301 E. Warren Ave, Detroit, MI 48207, (313) 933-1300
  • Rosa Parks Transit Center, 360 Michigan Ave, Detroit, MI 48226, (313) 933-1300
The People Mover
  • 1420 Washington Blvd, Detroit, Michigan 48226, (313) 224-2160
More Information

HARRISBURG, PA


HOUSTON, TX

Houston METRO
  • METRO RideStore: 1900 Main St
  • Metro Fannin South Station: 1604 West Bellfort
  • Online: www.ridemetro.com
Fort Bend Express
Brazos Transit District  
  • Phone: 979-778-0607 x7008
More Information

JACKSONVILLE

Jacksonville Transit Authority

Rosa Parks Station - Union St and Hogan St
100 N Myrtle Ave

More Information

KANSAS CITY, MO

Kansas City Area Transit Authority (KCATA)
Johnson County Transit (The Jo)
More Information

LAS VEGAS, NV

Regional Transportation Commission of Southern Nevada

Online: http://www.rtcsnv.com/transit/fare-information/order-passes-online

More Information

LOS ANGELES

Los Angeles DOT
  • Customer Service Center at Union Station, 800 N Alameda St
  • Customer Service Center at Los Angeles Mall, 201 N Los Angeles St, Space 18B
  • Add LADOT fare to TAP card: Station Vending Machine at Long Beach Transit Mall, 130 E 1st St in Long Beach
LA Metro
  • Customer Service Center at Union Station, 800 N Alameda St
  • Customer Service Center at Los Angeles Mall, 201 N Los Angeles St, Space 18B
  • Add LA Metro fare to TAP card: Station Vending Machine at Aviation Blvd Station, 11500 Aviation Blvd
  • Add LA Metro fare to TAP card: Station Vending Machine at Long Beach Transit Mall, 130 E 1st St in Long Beach
Metrolink

Union Station, 800 N. Alameda St, Los Angeles

Orange County Transit Authority OCTA

Online: https://www.octa.net/bus-buyapass.aspx

EZ Transit Pass

Los Angeles Mall LADOT Transit Store counter, 201 N. Los Angeles St, Los Angeles

TAP card
  • Customer Service Center at Union Station, 800 N Alameda St
  • Los Angeles Mall, 201 N Los Angeles St, Space 18B
  • Add LA Metro fare to TAP card: Station Vending Machine at Aviation Blvd Station, 11500 Aviation Blvd
  • Add LA Metro fare to TAP card: Station Vending Machine at Long Beach Transit Mall, 130 E 1st St in Long Beach
More Information

MIAMI

Miami Dade Transit Authority
More Information

MEMPHIS, TN

Memphis Area Transit Authority (MATA
  • Phone Order: 901-274-6282
More Information

MINNEAPOLIS

Locations to use the TRANServe Debit Card…
Metro Transit
  • US Bank Center, 101 E. 5TH St, St Paul
  • US Bank Center, 101 E. 5TH St Transit Store, St Paul
  • Downtown Transit Store, 719 Marquette Ave Minneapolis
  • Target Field Station
  • Online: www.metrotransit.org. Load a pass on a Go-To Card or use debit card billing address for shipping.
More Information

NASHVILLE

Locations to use the TRANServe Debit Card…
Nashville MTA
  • Music City Central - 400 Charlotte Ave
  • Order by phone 615-862-5950
Nashville RTA Bus and Music City Star
  • 108 1st Avenue South
  • Music City Central - 400 Charlotte Ave
More Information

NEW HAVEN, CT

Dattco Bus Phone
  • Order: Call 860-229-4878 x606
More Information

NEW YORK, NY

Locations to use the TRANServe Debit Card…

Airlink
  • Port Authority 42nd St, 8th
Coach USA/ Short Line
  • Port Authority 42nd St, 8th
Peter Pan Trailways
  • Port Authority 42nd St, 8th
Adirondak Trailways
  • Port Authority 42nd St, 8th
Susquehanna Trailways Martz
  • Port Authority 42nd St, 8th
Academy
  • Port Authority 42nd St, 8th
Bieber
  • Port Authority 42nd St, 8th
Decamp
  • Port Authority 42nd St, 8th
More Information

NORFOLK

Locations to use the TRANServe Debit Card…
HRT
  • HRT Kiosk, Virgina Beach
  • HRT Bus Sation Kiok 1500 Monticello Ave
  • HRT Kiosk, 13th & Atlanta St., Virgina Beach
More Information

PHOENIX, AZ

Valley Metro
Tucson SunTran
More Information

PHILADELPHIA, PA

PATCO Speedline
  • FREEDOM Card Service Center at Broadway (TRANServe FREEDOM Card distribution [first card free of charge])
  • Online (fare re-loads only): http://www.patcofreedomcard.org/
South Eastern Pennsylvania Transit Authority (SEPTA)
  • 5th Street Station: 5th and Market
  • 8th Street Station: 8th and Market
  • Market East Station: 12th and Market
  • 30th Street Station: 30th and Market
  • Online: https://Shop.septa.org/
New Jersey Transit (NJT)
  • 527 Martin Luther King Jr. Blvd, Camden, NJ
  • 30th Street Station, Philadelphia, PA
DART First State Bus
More Information

PITTSBURGH, PA

Port Authority of Allegheny County
MID Mon Valley Transit
Westmoreland Transit
More Information

PORTLAND, OR

TriMet
  • MAX Station Lloyd Center / NE 11th Ave
  • MAX Station Lloyd Center: NE 11th Ave
  • TriMet Pioneer Courthouse Ticket Office: 701 SW 6th Ave
  • TriMet: 800 NW 6th Ave
  • WES/MAX Beaverton Transit Center: 4050 SW Lombard
  • Online: http://store.trimet.org/
Amtrak
SMART Wilsonville
Columbia County Rider
C-TRAN
  • Fishers Landing Center: 3510 SE 164th Ave
  • Vancouver Mall Transit Center: 8750 NE Vancouver Mall Loop
More Information

PORTSMOUTH, NH



RENO, NV

Regional Transportation Commission of Washoe County

Online: https://www.rtcwashoe.com/shopping/home.php/

More Information

ROCHESTER, NY

Rochester Genesee RTA
More Information

SACRAMENTO AND SAN JOSE, CALIFORNIA

Santa Clara Valley Transit Authority (VTA)

Can load a VTA pass on a Clipper Card and use the Clipper on all VTA vehicles. Purchase at www.clippercard.com
Station TVMs are cash only

Clipper Card
  • Online www.clippercard.com
  • Load passes for: SFMTA Muni, BART, ACTransit, Caltrain, GoldenGate, SamTrans, VTA
Caltrain

Diridon Station 65 Cahill St, San Jose TVM

Amtrak

Diridon Station 65 Cahill St.

Altamont Commuter Express (ACE)
Capitol Corridor
Monterey Salinas Transit
Roseville Transit
  • Phone order (916) 774-5293
  • walk-in 401 Vernon St
More Information

ST. LOUIS, MO

St. Louis Metro
Madison County Transit (MCT)
  • MetroRide Store: 701 Convention Plaza
More Information

SALT LAKE CITY, UT

UTA
  • Main Office: 3600 S 700 W, Salt Lake City, Utah 84119
  • 600 W 250 S in Downtown SLC
  • Online: http://www.rideuta.com/mc/?page=RidingUTA-PayingYourFare
  • Jordan Valley TRAX station at 3400 w @ 8600 S
  • UTA Office Downtown SLC 511 W 200 South
  • UTA Office 2393 Wall Ave Ogden, UT
  • UTA Office 1145 S 750 East Orem, UT
More Information

SAN ANTONIO, TX

VIA Metropolitan Transit
More Information

SAN DIEGO, CALIFORNIA

San Diego (Metropolitan Transit System)
  • 12th and Imperial Ave Station
  • The Transit Store 102 Broadway
  • Civic Center Station 102 Broadway
  • Santa Fe Depot Station 1050 Ketner Blvd
  • Old Town Station 4009 Taylor St
  • Online: via the Compass Card website: http://compass.511sd.com/
NCTD (North County Transit District)
  • Santa Fe Depot Station 1050 Ketner Blvd
  • Old Town Station 4009 Taylor St
  • Online: via the Compass Card website: http://compass.511sd.com/
Compass Card
More Information

SAN FRANCISCO AND OAKLAND, CALIFORNIA

Golden Gate Transit

On-line: http://store.golden.org/

Clipper Card
  • On-Line: Clippercard.com
  • Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929).
  • Accepted on AC Transit, Caltrains, BART, Golden Gate Ferry, SF Muni,
    SamTrans, VTA
Tri Delta Transit

On-line: www.trideltatransit.com

BART

Customers are advised to use Clipper Card for all BART fares.

Amtrack

245 2nd Street Oakland CA (split purchase allowed w/ debit card and cash)

Ferry Building

1 Ferry Building Bay Crossing San Francisco CA

Ace Transit Customer Service

1600 Franklin Street

Millbrae

100 California Drive

Muni Transit

65527 Powell Station San Francisco CA

Caltrain Station
  • 700 4th Street San Francisco CA
  • 100 California Drive Millbrae
More Information

TAMPA

Hillsborough Area Regional Transit (HART)
  • HART Window - 13110 N. 27th St
  • HART Window - 1211 N. Marion St
Pinellas Suncoast Transit Authority (PSTA)
  • www.psta.net
  • Central Plaza - 3180 Central Ave
  • Williams Park - 340 Second Avenue North
  • PSTA Administrative Office - 3201 Scherer Dr
More Information

WASHINGTON, DC

The TRANServe Debit Card is not permitted for use in the WMATA Systems”.

Metrobus and Metrorail riders must use the WMATA SmarTrip card

Locations to use the TRANServe Debit Card…
AMTRAK
MARC
MTA Maryland

https://mta.maryland.gov/pass-store

VRE

https://www.commuterpage.com

MARTZ

800-777-6902

VPSI

http://www.vpsiinc.com/

Keller Bus

https://mta.maryland.gov/pass-store

More Information
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  • DOWNLOAD program training materials
  • VIEW your pending transactions

Check it out to learn more!

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9:00 a.m. – 1:00 p.m.

 

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